Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location, while expedited options are available at checkout.
How do I return a product that doesn't fit?
We offer a 30-day return policy on all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.
Do you offer warranties on professional sports equipment?
Yes, most of our high-performance gear comes with a manufacturer's warranty. Specific warranty periods vary by brand and product type; please check the product description for details.
Can I track my order in real-time?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress until it reaches your door.
Which payment methods do you accept?
Direct Sports accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Are the products on your site authentic?
Absolutely. We are an authorized retailer for every brand we carry, ensuring that you receive 100% authentic, high-quality sports equipment and apparel.